Refund policy

We provide a free 30-day return policy for all customers.

Please review the return guidelines below to determine if your purchased items qualify for a return.  Be aware that a return shipping fee of $20 applies to returns, which will be deducted from your refund. The return period begins on the day the shipment is delivered. To be eligible for a return:

Items must be returned in their original condition, free from any signs of wear or damage.

Returned items must include all original packaging, including boxes, pouches, and gift.

Individual items from a set cannot be returned for a refund, store credit, or size exchange; they must be returned as a complete set.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Original Packaging Required

Please note that there will be a $‌20 charge if you fail return the item(s) back with out its original packaging.

 

 WARRANTY

 

We are dedicated to delivering handcrafted jewelry of superior quality, designed for durability. Our confidence in our products is reflected in the 3 months warranty we provide from the date of original purchase, covering any defects or issues arising from our craftsmanship. However, our warranty does not extend to items that are lost, normal wear and tear such as scratches, tarnishing, or fading of metals and gemstones, or damage due to improper handling, including exposure to chemicals, or excessive force.

Upon approval of your warranty submission, you will be provided with a replacement of the same item, or if it is not available, a store credit equal to the purchase price. Please note that refunds are not issued for warranty claims. To aid in our continuous improvement, we require the return of any defective item for inspection and quality assessment.